Introduction

 

Welcome to Peter Posh Limited’s privacy policy.

Peter Post Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. Important information and who we are
Purpose of this privacy policy

This privacy policy aims to give you information on how Peter Posh Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, or purchase or hire suit, or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Peter Posh Limited is the controller and responsible for your personal data (collectively referred to as “Peter Posh Limited”, “we”, “us” or “our” in this privacy policy). Peter Posh Limited is a company registered in England with company number 02505295. Our registered office is at D3 Stafford Park 11, Telford, Shropshire, TF3 3AY.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Full name of legal entity: Peter Posh Limited

Email address: privacymanager@peterposh.co.uk

Postal address: D3 Stafford Park 11, Telford, Shropshire, TF3 3AY

Telephone number: 01952 2011 17

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on January 5th 2022.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, and title.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of clothing items and accessories you have purchased or hired from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website and services.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?
We use different methods to collect data from and about you including through:

Direct interactions. You may give us your [Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
(a) enquire about or apply for our services;
(b) create an account on our website;
(c) subscribe to our service or publications;
(d) enter a competition, promotion; or
(e) give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
(a) Technical Data from analytics providers such as Google based outside the UK;
(b) Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as First Data Merchant Solutions/First Data Europe LTD.
(c) Identity and Contact Data from third parties who run Wedding Events and Fairs, based inside the UK, and who sell us their marketing lists.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Following up on an earlier enquiry made by you (b) Asking you to leave a review or take a survey (c) Notifying you about changes to our terms or privacy policy	(a) Identity (b) Contact (c) Profile	(a) Necessary for our legitimate interests (to generate additional sales, or to keep our records updated and to study how customers use our suit hire and suit purchase services) (b) Necessary to comply with a legal obligation
To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our suit hire and suit purchase services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Technical	Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our services and grow our business)

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (a) Identity
(b) Contact
(c) Financial
(d) Transaction (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Following up on an earlier enquiry made by you
(b) Asking you to leave a review or take a survey
(c) Notifying you about changes to our terms or privacy policy (a) Identity
(b) Contact
(c) Profile (a) Necessary for our legitimate interests (to generate additional sales, or to keep our records updated and to study how customers use our suit hire and suit purchase services)
(b) Necessary to comply with a legal obligation
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our suit hire and suit purchase services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical
(b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile Necessary for our legitimate interests (to develop our services and grow our business)
6. Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a suit hire or purchase, service experience or other transactions.

7. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

8. Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

9. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

10. International transfers
We do not transfer your personal data outside the UK.

11. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

12. Data retention
How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

13. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please refer to the Your Legal Rights section of the Glossary to find out more about these rights.

If you wish to exercise any of your legal rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

14. Glossary
LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES

Service providers acting as processors based in the UK who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) If you want us to establish the data’s accuracy.
(b) Where our use of the data is unlawful but you do not want us to erase it.
(c) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
(d) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

What are cookies and why do we use them?
We use cookies to enhance your experience using our website, as almost all websites do today. Cookies are small text files that store information on your computer for a variety of functions.

We use cookies to:
Keep the website running as you’d expect (for example keeping you logged in as you browse different webpages)
Remember which pages you like the best, so we can show you personalised content.
Let you share things you like on your social networks.
Store some of your details, such as your log in details (but only if you want us to!)
Cookies also help us evaluate our website. Knowing visitor levels, what device our visitors are using, which pages people like the best, social networks shares and how people have found us (search engines and links for example) helps us to make the website better for us and for you!

We will never use cookies to:
Store your personal information (unless you want us to, for example your login details so you don’t have to re-enter them each time you visit the site.)
Pass on your information to third parties.
Types of cookies and what we each one for:
First Party: These are cookies set by us and only usable by us. They are the ones that keep you logged in during a browsing session .
Third Party: These are cookies set by third parties that we use. The only third party cookies we use are for evaluating our website (we use Google Analytics for this), and those that allow you to share things on your social media sites.
Session Cookies: These are temporary cookies that are deleted when you close your browser. These are the ones that keep you logged in as you browse from page to page.
Persistant Cookies: These are stored on your device for a fixed period of time. We use this to remember your preferences to show you personalized content and offers, as well as remembering your log in or payment details for your next visit, if you specifically tell us you want us to.
If you still don’t want us to use cookies, that’s fine. Here’s some information on how to disable them:
Mozilla Firefox: Click ‘Tools’ at the top left of your Firefox window. Then click ‘Options’ and a smaller window should pop up. Click the ‘Privacy’ tab, and choose ‘use custom settings for history’ from the drop down box. Then you can uncheck the ‘Accept cookies from sites’ box to remove all cookies, or ‘Accept third-party cookies’ to just remove third party cookies. You can also choose to delete cookies every time you close firefox, or make it so you approve every cookie as they are about to be used by a site by keeping the ‘accept cookies’ box checked and choosing ‘I close firefox’ or ‘ask me every time’ in the ‘Keep until:’ drop down box.
Safari: In Safari 5.0 or earlier, click ‘Preferences’, ‘Security’ and then ‘Accept cookies’. There you will get the option to block all cookies, accept all cookies, or accept cookies just from sites you go to regularly. In Safari 5.1 or later, click ‘Preferences’ and ‘Privacy’, where you can choose to allow or block all cookies, or to block cookies from third parties and advertisers.
Internet Explorer: Click ‘Tools’ at the top left of your Explorer window. Then Click ‘Internet Options’ and a smaller window should pop up. Click the ‘Privacy’ tab at the top, and the settings slider allows you to choose the level of privacy you want. Clicking at the various intervals tells you what that level of privacy does for you. For example, the highest level of protection will block all cookies.
Google Chrome: Click the spanner icon on the main toolbar, then choose ‘options’ and then ‘under the hood’. Click on the ‘Privacy’ option, and then ‘content settings’. Clicking on ‘cookies’ will give you options to; delete all cookies, block all cookies, allow all cookies or to set preferences for different websites.
Peter Posh Cookies
Cookie Name
Purpose / Infomation Recorded
product_data_storage

Stores configuration for product data related to Recently Viewed / Compared Products.
mage-messages
Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
recently_compared_product
Stores product IDs of recently compared products.
recently_compared_product_previous
Stores product IDs of previously compared products for easy navigation.
_GRECAPTCHA
Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
PHPSESSID
Generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
recently_viewed_product_previous
Stores product IDs of recently previously viewed products for easy navigation.
mage-translation-file-version
Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).
mage-cache-sessid
Triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.
recently_viewed_product
Stores product IDs of recently viewed products for easy navigation
_ga
This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gid
This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.
_gat
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites.
_ga_45SVSS11N7
This cookie is used by Google Analytics to persist session state.
_fbp
Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers
mage-cache-storage
This cookie is used to facilitate content caching on the browser to make pages load faster.
mage-translation-storage
This cookie is used to facilitate content caching on the browser to make pages load faster.
mage-cache-storage-section-invalidation
This cookie is used to facilitate content caching on the browser to make pages load faster.
form_key
This cookie is used to facilitate content caching on the browser to make pages load faster.

PETER POSH LIMITED

Showrooms Terms and Conditions

 

PARTY NAME   (Example: SMITH / JONES)

 

FUNCTION DATE  (Example: 20.05.23)

 

Thank you for booking your suits with Peter Posh. Please quote the party name and function date as the reference when booking in future appointments. Please make showrooms aware if you require a fitting appointment that is not in the showroom where the original order was booked.

REST OF THE PARTY TO BE MEASURED
For hire suits we recommend that everyone is measured in a Peter Posh showroom.
• Adults visit us for a fitting 6 – 8 weeks prior to the Function Date;
• The Groom has a final fitting 2 – 3 weeks prior to the Function Date;
• Boys are fitted 2 – 3 weeks prior to the Function Date. However, please check with us at time of booking that we have outfits available for their size.

CUSTOMERS OWN MEASUREMENTS (COM)
You may send your own measurements to us. However, we cannot accept responsibility for any size errors and cannot guarantee that we will be able to replace the item. You may incur a £25.00 charge per outfit for replacements.
Details of your wedding party’s suit requirements, measurements and contact details will be recorded on our system. Please refer to our privacy notice at the end of this agreement for further information.

PAYMENT
We require a £20 deposit per outfit at the time of booking to secure availability for your wedding date. This will be applied against the hire price. If you cancel your order, the deposit is nonrefundable. Please refer to sections 4 and 8 of our terms and conditions of hire for further information.

SECURITY DEPOSITS
We reserve the right to ask for various proof of identification e.g. driving license/utility bill. Some outfits require a refundable security deposit.

PURCHASE SUITS
We offer a selection of suits to purchase. Most standard sizes are available from stock. However, in the event we do not hold your size in stock, it will take a minimum of 8, or maximum of up to 12 weeks for the suit to be made and delivered to us. All party members should be fitted as soon as possible and payment made in full (at the time of booking) to guarantee availability in the desired styles & sizes. We also have fashion suits that are seasonal, so availability needs to be confirmed at the time of ordering.

PERSONAL TAILORING
If you have chosen to have a suit made, this process will take a minimum of 8, or maximum of up to 12 weeks. It is the customers responsibility to make the appointment for consultation in good time. A 50% payment (of the items due to be made) is taken when the order is placed. Once the order has been placed with our supplier to make the custom items, it is then not possible to make amendments. Due to this, personal tailoring is non-refundable. Your statutory rights are not affected.

SHOES
We have a range of shoes available to purchase. If you would like purchase shoes, sizes for all party members are required as soon as possible so that we can guarantee availability and avoid disappointment. Once your items are ready, we will contact you and ask you to collect them (this may be before your Collection Date).

TIES & ACCESSORIES TO PURCHASE
We have a range of accessories for purchase in our showrooms. We require payment in full at the time you order them. Once your items are ready, we will contact you and ask you to collect on or before your Collection Date.

ACCIDENTAL DAMAGE WAIVER (A.D.W)
£4.95 per outfit. This covers the hire garments for any accidental damage that may arise while being used appropriately by the wearer. It does not cover for loss or malicious damage and
excludes cover of Top Hats. We reserve the right to charge for any damaged or mistreated items through malicious or inappropriate use. Please note that if you have personal wedding insurance, you would still have to pay us (when you return the outfits) in respect of any damage caused, and then seek to claim on you wedding insurance policy.
Please refer to section 6 of our terms and conditions of hire for further details.

COLLECTING THE OUTFITS
You will receive a call to say your suits are ready to collect. You must collect the outfit(s) on the stated collection day below and all try on the outfits as soon as possible on the Collection Day to check that they are all satisfactory. If there are any problems, please report this to us immediately. We cannot accept responsibility if you fail to do so. Please refer to section 5 of our terms and conditions of hire for further details.

COLLECTION DATE
Thursday after 2pm is the collection day for a Saturday/Sunday function. Wednesday after 2pm is the collection day for a Friday function. Tuesday after 2pm for a Thursday function. In some special cases individual arrangements can be made but can’t be guaranteed.

RETURNING THE OUTFITS
Outfits are due back on the next working day following the Function Date. Late returns will be charged for at £20.00 per outfit per day. If you are unable to return the outfits yourself on
the Return Date, you need to make arrangements for someone else to do this for you.

All outfits must be returned on our provided hangers and within their individual suit covers. Charges are applicable for nonreturned suit covers and hangers.

 

 

 

TERMS AND CONDITIONS OF HIRE

 

1. These Terms

1.1 These are the terms and conditions on which we will hire the outfits to you.
1.2 Please read these terms carefully. These terms tell you who we are, how we will provide the outfits for hire to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 We are Peter Posh Limited, a company registered in England with company number 02505295. Our registered office is at D3 Stafford Park 11, Telford, Shropshire, TF3 3AY.
2.2 You can contact us by telephoning or emailing our customer service team at your designated showroom where your order is placed.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. Rental Period

3.1 We will try our best to have the outfit(s) ready for collection on your Collection Date. However, in rare circumstances, we may not be able to make the outfit(s) available for collection until 9.30am on the Function Date.

3.2 The rental period starts on the date you collect the outfit(s) and shall continue until the stated Return Date.

4. Rental Payments and Deposit

4.1 A £20 deposit per outfit is payable at the time of booking to secure availability for your Function Date. Subject to section 8 (Cancellations) below, the deposit will be applied against the hire price.
4.2 Payment must be made in full for the outfit(s) no later than the stated Collection Date.
4.3 We accept cash and all major credit cards (except American Express). Payments can be made in store or over the telephone. A detailed account invoice can be emailed to you if requested.

5. Collection

5.1 You must collect the outfit(s) on the stated Collection Date from the agreed showroom between 2pm and 5.30pm.
5.2 At the time of collection (and before leaving the showroom), you (or the person collecting on your behalf) must check the outfit(s) and let us know immediately if they are not as you expected.
5.3 The outfit(s) should be tried on by you (and you must tell all other persons in your wedding party) to try the outfit(s) on as soon as possible on the day you collect the outfit(s).
5.4 If there is any problem, you must let us know as soon as possible (and in any event, no later than 24 hours prior to the Function Date), by contacting the showroom (by telephone) that you hired the outfit(s) from.
5.5 Providing you contact us during business hours on the Collection Date or the morning after the Collection Date, we will replace any item which:
(a) does not fit;
(b) is damaged; or
(c) is not the item listed on your booking form.
5.6 If you do not contact us until the afternoon of the day before the Function Date, we will make every effort to replace the item but cannot guarantee that we will be able to do so (and for the avoidance of doubt, no refund will be given in respect of any such item)
5.7 If you fail to collect the outfit(s) before the Function Date, we will deem your order as cancelled and section 8 (Cancellations) shall apply.

6. Title, risk and accidental damage waiver

6.1 The outfit(s) shall at all times remain our property, and you shall have no right, title or interest in or to the outfit(s) (save the right to use of the outfit(s) subject to the terms and conditions of this agreement).
6.2 The risk of loss, theft, damage or destruction of the outfit(s) shall pass to you on collection of the outfit(s) and remain with you until such time as the outfit(s) are returned to one of our Peter Posh showrooms.
6.3 You must notify us immediately upon returning the outfit(s) of any loss, theft, accident, damage or destruction to the outfit(s).
6.4 If there is any loss, theft, accident, damage or destruction to the outfit(s) arising out of or in connection with your (including the rest of your wedding party’s) possession or use of the outfit(s) we reserve the right to charge you an amount equal to the repair or replacement value of any affected outfit(s) (or part of it).
6.5 At any time before collection, you may purchase from us an Accidental Damage Waiver (ADW) to insure the outfit(s) against accidental damage. Provided that:
(a) you notify us of any such damage upon returning the outfit(s) to a Peter Posh showroom; and
(b) that any such damage was not caused by your (or a member of your wedding party’s) wilful or malicious behaviour, negligence, misuse or mishandling of the outfit(s), and the ADW shall operate to mean that no further sums are due from in respect of any such accidentally damaged outfit(s) that you have purchased ADW for. The ADW shall not operate to cover loss, theft, non-accidental damage or destruction to the outfit(s) and section 6.4 shall still apply.
6.6 The ADW shall not apply to top hats.

7. Your responsibilities

7.1 You shall:
(a) ensure that you and your wedding party are measured (or have provided measurements) for the outfit(s) at least two weeks prior to the Function Date;
(b) let us know as soon as possible if there are any changes to your booking, but in any event, with at least two weeks’ notice prior to the Function Date (we may not be able to process changes to your booking after this date);
(c) ensure that the outfit(s) are kept and used only for the purpose for which they are designed;
(d) ensure that the outfits are hung or lay flat and kept within their suit cover and on its hangers at all times when not in use and returned in the same manner.
(e) make no alteration to the outfit(s) without our written consent (if there is any problem with the outfit(s) you must notify us in accordance with section 5.5 above and not attempt to make any alterations to the outfit(s) yourself (unless authorised by us in writing) – any alterations you make to the outfit(s) will be treated as
damage and section 6.4 shall apply);
(f) not, without our prior consent, part with control of (including for the purposes transportation), sell or offer for sale, sub-hire or lend the outfit(s);
(g) return the outfit(s) on the Return Date to a Peter Posh showroom.

8. Cancellation

8.1 Either party may cancel your booking with immediate effect bygiving notice to the other party at any time prior to the Collection Date.
8.2 If you have placed your order over the telephone or by email, you have the right of a 14 day cooling off period, in which you are entitled to change your mind and receive a full refund for monies paid (this applies to orders for hire and non-bespoke purchase items only and not to personal tailoring).
8.3 Subject to section 8.2 above, if you cancel the booking (or part of it):
(a) more than 14 days prior to the Collection Date, we may retain a £20 fee per cancelled outfit from the deposit payment;
(b) within 14 days of the Collection Date, we may charge you 50% ofthe hire fee per cancelled outfit;
(c) after the outfit(s) leave our showroom, we may charge you 100% of the hire fee per cancelled outfit (and for the avoidance of doubt, no refund would be due).

The cancellation charges set out above are to cover the costs we incur processing your order (including but not limited to administrative, shop measurement service and care, labour, cleaning and delivery costs).

 

 

GENERAL DATA PROTECTION REGULATIONS (GDPR) PRIVACY NOTICE

In order to comply with the General Data Protection Regulations (GDPR), Peter Posh Limited set out below how we will use, share and store yours and members of your parties’ personal information. Peter Posh Ltd will keep yours and other party member’s personal details in the strictest of confidence and information asked of you is for the sole purpose of processing your suit hire. We will use your email address to communicate with you about your order. Other personal information will also be kept manually and destroyed 12 months after the order. Yours and other party member’s details will never be shared with any other person or organisation. Information necessary to process your order may be shared with employees of Peter Posh Ltd.

 

 

 

 

 

Trade Terms & Conditions

Please contact your local stockist.